1. Who We Are
Buddly.fi is an online service marketplace that connects customers with independent service providers in Finland.
Website: https://buddly.fi
Company: Buddly (Y-tunnus 3584970-9)
Email: info@buddly.fi
We act as the data controller for user accounts, bookings, emails, and platform usage.
Service providers act as independent data controllers for customer data they receive through Buddly (e.g., name, address, booking details).
2. What Data We Collect
2.1 Data You Provide
Customers:
- Name
- Email address
- Phone number
- Booking information (service, time, location)
- Payment details (processed securely by payment processor; we do not store card data)
Service Providers:
- Name
- Email address
- Phone number
- Service descriptions
- Prices
- Availability
- Photos (profile and work samples)
- Company details (optional): Y-tunnus, business name
- Bank account number (for payouts)
2.2 Automatically Collected Data
- IP address
- Browser type
- Device information
- Cookies (login, preferences, analytics)
- Log files
2.3 Uploaded Media
If you upload images, please avoid uploading images containing embedded location data (EXIF GPS).
3. Cookies
We use cookies to:
- Keep you logged in
- Save your preferences
- Improve site functionality
- Prevent spam
- Enable features
Login cookies last 2 days; preference cookies last up to 1 year.
4. Embedded Content
Listings or pages on Buddly.fi may include embedded content (videos, maps, images, etc.) from third-party websites.
These websites may collect data as if you visited them directly.
5. How We Use Your Data
We process your data for the following purposes:
- Creating user accounts
- Enabling booking of services
- Sending booking confirmations
- Processing payments
- Provider payouts
- Communication between customers and providers
- Improving platform features
- Preventing fraud and abuse
- Legal compliance (tax, accounting)
6. Who We Share Data With
We share necessary data only with:
Payment Providers
To process secure card payments and payouts.
Email Providers
To send booking confirmations and notifications.
Service Providers (vendors)
Customers’ name, service address (if applicable), and booking details are shared with the provider they book.
We do NOT sell your data to third parties.
7. How Long We Store Data
- Comments: indefinitely
- User accounts: as long as the account remains active
- Bookings: required for accounting (up to 6–10 years depending on tax laws)
- Cookies: 2 days to 1 year
- Uploaded media: until removed by the user
Users may request deletion of their account and personal data.
8. Your Rights (GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Request data export
- Restrict processing
- Withdraw consent
- File a complaint with the Finnish Data Protection Ombudsman
Requests can be sent to info@buddly.fi.
9. Where Your Data Is Sent
Visitor comments may be checked through automated spam detection.
Emails are sent through secure mail providers.
10. Contact
For privacy matters:
info@buddly.fi